Coachi help for the DemiCare+ team. Short answers to the most common questions. The most important one comes first.
Contents
- How do I ask a question or report a problem?
- How do I change the app language?
- How do I log in?
- Trouble with two-step verification?
- I don't see my DemiCare+ care plan
- What's new?
1. How do I ask a question or report a problem?
Please use the Coachi chat panel in the app, not email. That way the whole team sees your message and can handle it.
- Open https://app.coachi.club and log in.
- Find the Coachi chat panel: on a computer it's the column on the left ("Type a message…"). On a phone, tap the round Coachi button in the middle of the bottom bar.
- Type / in the message box. A list of commands appears.
- Choose /bug "Report something that's broken" or /feedback "Send an idea or a complaint".
- Describe what happened and press Send.
Choose /help "How Coachi works" if you want Coachi to explain how the app works, for example where something is or what a button does.
2. How do I change the app language?
Coachi is available in English, Nederlands, Österreichisches Deutsch and Română.
- Open https://app.coachi.club/profile, or go to your profile ("My profile", or "Mijn profiel" in Dutch). On a computer, click the round icon with your initial at the bottom left. On a phone, tap the round icon at the top right.
- At the top of your profile, under your name, there is a small button with a globe showing the current language, for example "Nederlands".
- Click it and choose English, Română, Österreichisches Deutsch or Nederlands.
3. How do I log in?
Go to https://app.coachi.club in a web browser on your computer or phone. Please don't use the old Coachi app from the app store; it is no longer supported.
4. Trouble with two-step verification?
When you log in, you may be asked to scan a QR code with an authenticator app. If this doesn't work, report it through the Coachi chat panel (see question 1). If you can't log in at all, tell your DemiCare+ contact.
5. I don't see my DemiCare+ care plan
This is a known issue and is being fixed. You don't need to reset your password or create a new account. We will let you know when it works.
6. What's new?
See the Coachi release notes for the changes in each release.
